8kbe Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 8kbe ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "the Player", "User") who access or use the 8kbe website at https://8kbe.cc and all associated services.

8kbe is committed to handling personal data responsibly and in a manner consistent with recognised data protection principles. We collect only what is necessary, retain it only for as long as required, and apply robust security measures to protect it at every stage of processing.

By registering an account, depositing funds, or using any feature of the 8kbe platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the 8kbe platform and contact our support team to close your account.

This Policy should be read in conjunction with the 8kbe Terms & Conditions, which together form the complete agreement governing your relationship with 8kbe.

2 Personal Data We Collect

We collect the following categories of personal data from players on the 8kbe platform. The data collected varies depending on how you interact with the platform — some data is collected during registration, some during account verification, and some automatically during your use of the site.

2.1 Identity Data

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (used primarily for age verification — 8kbe requires all players to be 21 or above)
• Gender (optional, collected during registration)
• Copies of government-issued identity documents (NID, passport, driver's licence) submitted during KYC verification

2.2 Contact Data

• Email address (used for account notifications and correspondence)
• Mobile phone number (used for account verification, OTP delivery, and support contact)
• Residential address including city, district, and postal code

2.3 Financial Data

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals
• Bank account details where bank transfer is used (account number, bank name, branch)
• Transaction history including deposit amounts, withdrawal amounts, dates, and references
• Card details (where Visa or Mastercard payments are enabled) — note: full card numbers are not stored by 8kbe; card processing is handled by our payment processors

2.4 Account & Activity Data

• Your 8kbe username and encrypted password
• Betting history: markets selected, stake amounts, odds accepted, settlement outcomes
• Casino game session data: games played, wager amounts, win/loss records, session duration
• Bonus and promotion history: bonuses claimed, wagering progress, bonus-related transactions
• Responsible gaming settings: deposit limits, loss limits, session time limits, cool-off periods, self-exclusion requests

2.5 Technical Data

• IP address and geolocation data (country, city) derived from your IP at the time of login
• Device type, operating system, browser type and version
• Login timestamps and session duration data
• Cookies and similar tracking technologies (see Section 9 for full details)

2.6 Communication Data

• Records of customer support interactions (live chat transcripts, emails, and support tickets)
• Feedback, complaint submissions, and survey responses
• Promotional communication preferences (opt-in or opt-out status)

3 How We Collect Your Data

8kbe collects personal data through the following means:

• Direct registration: When you create an 8kbe account, you provide identity and contact information directly through the registration form.
• KYC document submission: When you upload identity or address documents to complete account verification.
• Payment transactions: When you initiate a deposit or withdrawal, financial data is collected through the cashier interface and shared with our payment processing partners.
• Platform activity: As you browse, bet, and play on 8kbe, activity data is generated and recorded automatically by our platform systems.
• Support communications: When you contact the 8kbe support team via live chat or email, the content of those communications is recorded and stored.
• Cookies and tracking technologies: Our website uses cookies, pixel tags, and similar technologies to collect technical and behavioural data automatically. See Section 9 for full details.
• Third-party identity verification providers: Where required for enhanced KYC checks, data may be cross-referenced with external identity verification services.

4 Purpose of Processing

8kbe processes your personal data for the following specific purposes:

8kbe will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5 Legal Basis for Processing

8kbe processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform the contract we have with you as a registered player — including account management, betting activity, and payment processing. Without this processing, we cannot provide the 8kbe service.
• Legal obligation: Certain processing activities are required to comply with applicable legal obligations, including anti-money laundering regulations, know-your-customer requirements, and fraud prevention obligations.
• Legitimate interests: We process some data on the basis of our legitimate business interests, including platform security, fraud prevention, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights and interests.
• Consent: Where we send you marketing communications or deploy non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

8kbe does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data may be shared with the following categories of recipients strictly to the extent necessary:

6.1 Payment Processors

To process deposits and withdrawals, 8kbe shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process your data in accordance with their own privacy policies and applicable financial regulations.

6.2 Identity Verification Providers

For KYC and AML compliance, we may share identity data with regulated third-party identity verification services. These services are contractually bound to use your data solely for the verification purpose and to maintain appropriate security standards.

6.3 Game Content Providers

Live casino and slot game providers (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe) may receive limited session and stake data in order to deliver their game content and calculate game outcomes. These providers do not receive your full identity profile.

6.4 IT and Platform Service Providers

We engage third-party technology providers for hosting, data storage, cybersecurity, analytics, and customer support tools. These providers act as data processors under contract and are prohibited from using your data for any purpose other than delivering the contracted services to 8kbe.

6.5 Legal and Regulatory Disclosure

8kbe may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of 8kbe, its players, or the general public.

7 Data Retention

8kbe retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any applicable legal retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active account registration plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of seven years following the date of the transaction in accordance with financial record-keeping requirements.
• KYC documents: Retained for a minimum of five years following account closure or the completion of the last transaction.
• Customer support records: Retained for three years following the resolution of the relevant support interaction or complaint.
• Marketing consent records: Retained for the period of your active consent, plus a reasonable period thereafter as evidence of the consent obtained.
• Technical and log data: Typically retained for 12 months, subject to security investigation requirements that may necessitate longer retention in specific cases.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

8 Data Security

8kbe applies technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 8kbe platform
• Encrypted storage of passwords using one-way hashing algorithms (passwords are never stored in plain text)
• Access controls: Internal access to personal data is restricted on a strictly need-to-know basis; all access is logged and periodically audited
• Firewall and intrusion detection systems monitoring platform traffic continuously
• Regular security assessments of platform infrastructure and data handling procedures
• Secure data centres with physical access controls for server infrastructure

While 8kbe employs industry-standard security measures, no transmission over the internet or method of electronic storage is 100% secure. You are also responsible for maintaining the security of your own account credentials. If you suspect that your 8kbe account has been compromised, please contact [email protected] immediately.

9 Cookies & Tracking Technologies

8kbe uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse usage patterns. The following types of cookies are used:

9.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as maintaining your login session, loading your account balance, and routing your transactions to the correct payment channel. Essential cookies cannot be disabled without breaking core platform functionality.

9.2 Functional Cookies

Functional cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming limits — so that you do not need to reconfigure them on each visit. These cookies improve your experience but are not essential to the platform's core operation.

9.3 Analytics Cookies

With your consent, 8kbe uses analytics cookies to collect aggregated, anonymised data about how players navigate and interact with the platform. This data is used solely to identify usability issues, measure the performance of new features, and improve the overall 8kbe experience. No individually identifiable data is retained from analytics processing.

9.4 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block or delete cookies from specific sites. Please note that disabling essential cookies will impair your ability to use the 8kbe platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

10 Your Data Rights

As an 8kbe player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered username.

• Right of access: You may request a copy of all personal data held about you by 8kbe. We will respond within 30 days of a valid request.
• Right to rectification: If any personal data held by 8kbe is inaccurate or incomplete, you have the right to request that it be corrected. For identity data changes, updated KYC documentation may be required.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (e.g., AML record-keeping requirements).
• Right to restrict processing: You may request that we temporarily restrict the processing of your data pending resolution of a dispute about its accuracy or the legitimacy of its use.
• Right to data portability: You may request that we provide your account and activity data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to object: You have the right to object to processing carried out on the basis of 8kbe's legitimate interests, including profiling for marketing personalisation. You may also withdraw marketing consent at any time via your account settings or by emailing [email protected].
• Right not to be subject to automated decisions: Where automated decision-making (including profiling) has a significant impact on you — such as account suspension triggered by automated fraud detection — you have the right to request human review of that decision.

11 Minors & Age Restriction

The 8kbe platform is strictly intended for adults aged 21 years and above. 8kbe does not knowingly collect personal data from individuals under the age of 21. If we become aware — through our age verification procedures or any other means — that an account has been registered by a person under 21 years of age, we will immediately suspend the account, delete the associated personal data to the extent permitted by law, and return any deposits made, less any winnings generated (which will be forfeited in accordance with our Terms & Conditions).

If you are a parent or guardian and believe that your child under the age of 21 may have registered on 8kbe, please contact us immediately at [email protected] with the subject line "Under-Age Account Report". We take all such reports seriously and will investigate within 24 hours.

12 Third-Party Links & Services

The 8kbe platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game content studios. When you interact with a third-party service — for example, by initiating a bKash payment that redirects you to the bKash interface — you are subject to that third party's own privacy policy and terms of service. 8kbe is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of all third-party services you use in connection with your 8kbe account.

13 International Data Transfers

8kbe's primary operations and data storage are directed at serving players in Bangladesh. However, certain technology and service providers engaged by 8kbe — including cloud hosting providers, analytics platforms, and game content studios — may process data on servers located outside Bangladesh. Where such international transfers occur, 8kbe takes steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that applied within the 8kbe platform itself. This may include contractual data processing agreements with data importers that impose binding obligations consistent with recognised data protection standards.

By using the 8kbe platform, you acknowledge and consent to the potential transfer of your data to service providers outside Bangladesh where necessary to deliver the 8kbe service, subject always to the protections described in this Policy.

14 Changes to This Privacy Policy

8kbe reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the nature of our services. When material changes are made, we will notify registered players via email or via a prominent notice on the 8kbe platform. The updated Policy will be published on this page with a revised effective date at the top of the document.

Your continued use of the 8kbe platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change, you have the right to close your account in accordance with the account termination provisions in our Terms & Conditions. We recommend reviewing this Policy periodically to remain informed about how your data is being protected.

15 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 8kbe handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] — subject line: "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24/7 from within your logged-in 8kbe account dashboard
• Response Time: We acknowledge all privacy-related enquiries within 5 business days and provide a full response within 30 calendar days

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority or regulatory body in your jurisdiction. 8kbe will cooperate fully with any such investigation.